COVID-19

Although Wiccanwicks has not experienced any issues up to date, please keep in mind that your parcels can be subject to large delays. 

USA AND CANADA ONLY:

Royal Mail is currently under a lot of pressure and delivery from the UK to Canada & USA has become very difficult for them in this current situation.  I hope that this is only temporary and that things do improve soon, but for the time being postage costs have been risen to these destinations. 

I know that I have a lot of loyal customers in these areas and wouldn't want to stop shipping to you! 

Due to this, you will notice once you add items to your basket you will have a few postage options to choose from. 

I have added an 'economy' option for the time being, which is the cheapest option currently. 

Royal Mail aim to deliver economy parcels from the UK within 42 days, however please keep in mind that once your parcel has arrived to the US/Canada it will then have a lengthy wait depending on your custom procedures. 

The economy advice to arrive into your area from the UK is up to 12 weeks, but please consider that it can take longer than this, especially in the current situation. 

If you feel that Wiccanwicks is worth the wait - please choose this option so that you can save yourself some money. 

You do however also have the option of choosing standard untracked and tracked mail upon checkout. 

The prices are based on the weight of your basket. 

Questions? I'm here to help - get in touch! 

SHIPPING & DELIVERY

Wiccanwicks is a one person operation and therefore you should expect a 1-2 week wait before your parcel is sent out; this is to allow myself time to make, package and send your order as every process is done by hand. 


I offer worldwide shipping and have sent to a range of places all over the world!

If upon checkout you are alerted that I don't ship to your area - don't worry! 

Drop me a message and I will happily add it for you within 24 hours. 


All post is standard untracked unless you specifically select the tracked mail option upon checkout and postage days is on Saturdays only. 


Shipping for international customers can take between 1-4 weeks to arrive.

Royal Mail aims to deliver within 7 working days and any additional wait on top of this is due to customs on the other side.

If ordering for a specific event, please take this into consideration as well as the processing time (making). 

After I have posted your parcel, the delivery process is not within my control. If you would like updates, please select tracked mail. 


COSTS

Postage costs vary depending on your location and  the weight of the parcel - this will be automatically added for you upon checkout; you will also have the option of a drop down menu to select the postage that is best suited for you. 

This also allows you to add items to your cart and see the total cost before checking out. 
Your postage cost covers the exact amount that I will be charged to send your order with currently no additional charges or packaging fees.

All prices can also be viewed via the Royal Mail website. 

2kg is the heaviest shipping providers will accept, so if you want to order a large amount or multiple glass candles for example; please contact me just to check this is within the weight restrictions.

Crystal candles get very heavy, very quickly! 



RETURNS

I have not currently experienced a product return, however if you are not 100% satisfied with your purchase - please contact me. I am happy to provide a replacement, all I ask is that postage costs are paid by the customer.

If a refund / store credit  is agreed upon, this does not include the cost  paid for postage. 

 

Please note however, I do not refund due to change of mind, damage created by yourselves, customs or shipping providers. (compensation can be claimed). 

I package your parcels very well; and have not had this issue up to date. 

All candles will differ slightly in look due to being homemade and all crystals will be different in shape, size and overall look. 

 

For the safety of your parcel the return address is always on the side of the box. 

100% SECURE ORDERING 

This website supports PayPal transactions and if you choose to checkout via credit / debit card, this automatically works through Stripe (which is similar to PayPal).
The only details I receive from an order is the item bought, name and address. I never have access to your bank information.

This website is also McAfee Secure. 

If you become a member and choose to save your details for easy, quick checkouts - I cannot see this information & it is completely private to you only.

PRIVACY POLICY

Your address and all other personal information is kept private and never released to third parties. 
I will be the only person who will have access to your address to send your products. 
All data protection principles are strictly followed under The Data Protection Act 2018.

If you wish to unsubscribe from my mailing list, please contact me and I will delete all email details - no questions asked!

Please note that you are responsible for providing me with the correct delivery address upon checkout. Please contact me with the correct address asap if you have entered it incorrectly. 

If this has failed to be changed and your parcel is sent to the wrong address given, I cannot take responsibility for  this.

Royal mail will always leave your parcel in a safe place / take it back to the depot with a note through your door. 

If for whatever reason this fails and your parcel is returned back to me - it will be subject to additional postage costs to be resent. 

COPYRIGHT

Please do not use any of Wiccanwicks materials without consent. 

Copying designs or any other original Wiccanwicks products will be subject to copyright law. 

If you have any questions or concerns regarding this information; do not hesitate to contact me.